Returns and refunds

If something is wrong, write to us and we fix it. There is no phone line: everything goes by email, and we reply within 2 business days.

Returns

You can return an item within 30 days of delivery if it is unworn, unused and in its original condition. Items printed to order, such as the family pajama sets, are made for you after you order and cannot be returned just because you changed your mind.

Damaged, faulty or wrong items

If an item arrives damaged, faulty, misprinted or is not what you ordered, write to us within 30 days of delivery with a photo. We send a replacement or refund it, and we pay the return shipping if one is needed. This covers items printed to order too.

How to start a return

1. Email support@3hship.com from the address you ordered with. Name the item and say whether you want a refund.
2. We reply with the return address and what to write on the parcel. Please do not send anything back before we reply.
3. Pack the item in its original condition and send it with a tracked service. Keep the tracking number until the refund arrives.

For a return because you changed your mind, you pay the return shipping.

Refunds

Once we receive and check a return, we refund the item to the card or wallet you paid with. Your bank can take 5 to 10 business days to show it. The shipping you paid is refunded when the return is our error, such as a faulty, damaged or wrong item.

Changing or cancelling an order

Write to us as soon as you can. If the partner has not started making or packing the order, we cancel it and refund it in full. After that, the return rules above apply.

Sizes

To swap a size, return the item as above and place a new order for the size you want.